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Popular Help Topics
Getting Started with WordPress
Learn how to install and set up your first WordPress site
Domain & Nameservers
Manage your domain names and configure DNS settings
Email Setup & Configuration
Set up email accounts, SMTP, and troubleshoot email issues
Website Migration
Move your existing WordPress site to wpGirl hosting
SSL Certificates
Install and manage SSL certificates for secure HTTPS
FTP & File Access
Access your files via FTP, SFTP, and file manager
Common Questions
What are wpGirl's nameservers?
wpGirl's nameservers are: ns1.wpgirl.com, ns2.wpgirl.com, ns3.wpgirl.com, and ns4.wpgirl.com. You'll need these when pointing your domain to wpGirl hosting.
Where can I view the nameservers of a domain?
If you manage your domain with wpGirl, you can view nameservers by logging into my.wpgirl.com, selecting 'Manage Domains', then clicking 'Nameservers' for your domain.
How do I reset my WordPress user password?
You can reset your WordPress password from the login page by clicking 'Lost your password?', or from the WordPress admin panel under Users.
How do I connect via FTP?
You can connect to your hosting account via FTP using clients like FileZilla. You'll need your FTP hostname, username, and password from your wpGirl control panel.
How do I activate my free SSL?
Free SSL certificates are available for all domains on wpGirl. You can activate them from your control panel's SSL section with just a few clicks.
What details should I use for a WordPress SMTP plugin?
To configure SMTP for WordPress email, use: smtp.yourdomain.com on port 587 with TLS encryption. Full details are in our knowledge base.
Why do DNS changes take 24-48 hours to propagate?
DNS changes need time to update across internet servers worldwide. While changes often complete faster, full propagation can take up to 48 hours.
What is WordPress?
WordPress is the world's most popular content management system (CMS), powering over 40% of all websites. It's free, open-source, and perfect for any website.
Quick Start Guides
New to wpGirl
Get started with your hosting
- Create your first website
- Set up your domain
- Configure email accounts
- Install WordPress
Migrating to wpGirl
Move your existing site
- Request free migration
- Update DNS/nameservers
- Verify site is working
- Cancel old hosting
WordPress Basics
Master the fundamentals
- Installing plugins & themes
- Creating pages & posts
- Managing users
- Backing up your site
Still Need Help?
Our support team is ready to assist you 24/7. We're here to help you succeed!