General
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CDN Statistics
With the wpGirl CDN, you can get an understanding about the traffic and requests accessing your sites. Detailed data sets are collated and presented in charts for each of your sites at wpGirl, giving...
How do I use the CDN?
The CDN is quick and easy to use. Head to the package you want to enable our CDN for and locate the CDN section. To activate the main Edge Caching element of the CDN, select Edge Caching - select the...
Do I need caching plugins in addition to the CDN?
The short answer is no, the Content Delivery Network takes care of caching for you. The CDN caches static content and stores it until it's purged via the Edge Caching section in my.wpgirl.com. This...
Can I change my website's PHP configuration?
Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in your webspace with your...
Where can I view the nameservers of a domain?
If you manage your domain name with wpGirl and have access to it via my.wpgirl.com you can view the nameservers the domain is using by following the steps below. Log in to my.wpgirl.com Select Manage...
How can I tell if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are resolving-to. The easiest way to do this is to 'ping' the domain name from your local...
How can I create a subdomain?
To create a subdomain: Log in to https://my.wpgirl.com Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the Subdomain field and select Create...
How do I use the Website Malware Scanner?
Overview One of the major problems with malware is its persistence. This is why wpGirl's Website Malware Scanner makes daily scans of all the sites within your hosting account. It uses a combination...
Do you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to truly fine tune both hardware and software around WordPress. Each...
I can't connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the nameservers to point to wpGirl,...
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
wpGirl impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted through us and includes a...
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days.If you have the Timeline Backups product you may want to view the most recent backups of...
What is the IP address that my site uses for external connections?
Due to the distributed nature of our network, the IP address your site uses to make outbound connections will differ from the IP the domain resolves-to, and hence inbound traffic routes through....
How do I use the File Permissions Checker?
The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker: Login to my.wpgirl.com, head to...
How do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control panel. Manage Hosting -> Manage -> Scheduled Tasks These are commands or jobs that are...