Browse all 27 articles in this category
How do I login to webmail?
You can log in to webmail by going to our webmail URL here: mail.wpgirl.com Or you can log in through your control panel. Head to Manage Hosting. Select the package you want to access webmail for....
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is visible on the right...
How do I create an email signature in webmail?
To create an HTML or plain text email signature that will be appended to all emails: Select Settings In the left column, select Identities In the next column along to the right, click on the email...
How do I stop emails going to junk?
Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF - Sender Policy Framework records help reduce the chance of your domain being spoofed in spam...
How do I add a DKIM record?
DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The premise of DKIM is to check that an email is really from the domain or sender that...
What is POP3?
POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email client from a remote server. POP3 downloads mail from the server and often deletes...
What is IMAP?
IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on a remote server. IMAP is suited for people who want to receive email on more than one...
Should you use POP3 or IMAP?
Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your email client uses these protocol to connect to your mailbox server. You may have your email client on your...
I’ve reached my mailbox quota size. What can I do?
With wpGirl all mailboxes have a certain limit on data storage. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a lot of emails with large attachments. All...
What is email forwarding?
Email forwarding refers to the operation of re-sending an email message delivered to one email address on to a possibly different email address. There are two types of email forwarding. Individual...
What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can then be retrieved...
What are MX records?
MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, given in order of priority, where the lower numbers are given higher priority. The MX records...
Why can’t I send emails?
There are a few very common reasons why you may not be able to send emails. Are your email settings are correct? Make sure the email account username and password that you enter in your email client...
How can I change my mailbox password?
Changing passwords for any mailbox can be done through the wpGirl control panel. Log in to my.wpgirl.com and select Manage Hosting. Select Manage on the hosting package that contains the mailbox you...
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external providers such as Gmail...
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your...
How do I add SRV records for Office 365?
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the control panel. If the domain is registered with us, you can get to this from the Manage...
How do I setup my mailbox in Outlook?
We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic Setup In Outlook,...
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the...
Can I use ‘mail.domain’ in my mail client?
For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail clients. These are as...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an hour. Mailbox password changes, webmail access and sending/receiving email via a mail client...
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system. This is our...
How do I set up email on my iPhone?
To set up your wpGirl mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select 'Add Account'. Select Other from this list....
How do I migrate emails?
To migrate your emails and mailboxes to wpGirl, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into...
How do I set up email on my Android device?
Here's how to set up a wpGirl email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the mailbox name and its password. Select Manual...
How do I add another server/include to an SPF record?
If you're using wpGirl's mail server but want to route emails via another provider - such as G Suite, Office 365 or Mailchimp - you may need to add a secondary sending server source to the SPF...
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using wpGirl WordPress hosting are: Outgoing mail server: smtp.yourdomain.com Outgoing server port (SMTP):...